I am so disappointed with this organization. I would try to call, for days on end, and no one answers the phone. They say not to leave a message unless its regarding certain things, and to go online to book your appointment. I did already book my IPL online, however, it says specifically on the website to book your free CONSULTATION OVER THE PHONE, but when they don't pick up the phone, how are you to do that. I emailed them with the address they provided - no answer. So I called against their request and left a voicemail, and they called back saying "book it online" and I told them there was no place to book a consultation, but she wouldn't hear any of it and said "well that's what you've got to do". I am so upset with this company. Either have a Receptionist or don't, not someone who is no help at all. If I didn't have a Groupon to spend here, I would head back to my regular BELLA SANTE - they are what you call GREAT SERVICE.